Guarantee/Return/Refund Policy

BEGINNER KIT POLICY
Nearby Naturals offers a first grow guarantee on all beginner grow kits!
The grow kits are a live product, so specific considerations are in effect.
We take great care to ensure the live and viable arrival of your grow kit, including 3-6 weeks of incubation and cold-shocking. It is imperative that this process is not negated by negligence of the user. Compare the receiving of your grow kit to receiving a live plant in the mail.
The following conditions apply/must be met/maintained.
If you are unable to meet these conditions, please reach out to cancel your order within 24 hours of receiving confirmation.

 

SHIPPING

-Nearby Naturals is not responsible for replacing or refunding packages shipped to an invalid/incorrect address, rejected by PO box, rescheduled, redirected by customer, or otherwise compromised by customer choice or error.

-We do not accept returns or exchanges, so be sure that your order is correct

-Return to sender packages will likely be dead on arrival at our facility and cannot be sent again

-Double and triple check that your address is correct, can accept mail/packages, and that someone will be there to receive the package and begin the growing process within a reasonable time after delivery. If not, please contact us to update your address and/or cancel your order within 24 hours of confirmation. 

 

CARE

-Your grow kit is guaranteed to arrive alive and viable with our first grow guarantee. The grow kit is guaranteed to grow at least one cluster of mushrooms, after that point it is deemed viable and up to customer care to make the most of the potential yield.

-Should the customer decide to “do it their own way”, stray from the instructions, keep in conditions not suggested by the instructions, or otherwise fail to care for their mushroom grow kit as instructed, the guarantee is voided. This includes but is not limited to: allowing the package to sit exposed to outdoor conditions for hours before bringing it inside, removing the grow bag from the grow-block at any time, misting with anything other than water, keeping in direct sunlight, not removing the humidity tent on time (and suffocating the mushrooms), directly misting lions mane, abandoning the grow kit, keeping in a self built humidity chamber, allowing pets access to the kit, not using within the time allotted on the side of the box, etc. Carefully follow the printed instructions provided in the kit as well as the video demo on our website.

 

CONTACT

If you believe your grow kit has been compromised in transit, has arrived damaged, or otherwise in need of replacement, contact us within 30 days of receiving. Photos of the grow kit(s) and info about how it has been kept are required for replacement/refund consideration.

 

 

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INTERMEDIATE "JUMBO" GROW KIT POLICY
Nearby Naturals offers a viable arrival guarantee on all intermediate “jumbo” grow kits!
Our first grow guarantee for the beginner kits does not apply to these intermediate kits.
The grow kits are a live product, so specific considerations are in effect.
We take great care to ensure the live and viable arrival of your grow kit, including 3-6 weeks of incubation and cold-shocking. It is imperative that this process is not negated by negligence of the user. Compare the receiving of your grow kit to receiving a live plant in the mail.
The following conditions apply/must be met/maintained:

SHIPPING

-Your grow kit is guaranteed to arrive alive and viable. If it has been compromised in transit, we will either refund the price of the kit or replace with the same variety as soon as possible.

-Nearby Naturals is not responsible for replacing or refunding packages shipped to an invalid/incorrect address, rejected by PO box, rescheduled, redirected by customer, or otherwise compromised by customer choice or error.

-Return to sender packages will likely be dead on arrival at our facility and cannot be sent again.

-We do not accept returns or exchanges, so be sure that your order is correct

-Double and triple check that your address is correct, can accept mail/packages, and that someone will be there to receive the package within a reasonable time after delivery. If not, please contact us to update your address within 24 hours of checkout. We are not liable for your pets destroying packages.

 

CARE

-If purchasing this grow kit, it is assumed that the customer has some knowledge of mushroom cultivation or experience with our beginner kits.

-If your experience leads you to believe that your grow kit has arrived contaminated or otherwise compromised in transit, contact us BEFORE beginning the grow.

-Please contact us anyway if you are unsure!

-Once you’ve started the growing process we can no longer accept the return.

-The instructions we provide work swimmingly, however we encourage you to try different fruiting methods if you are interested.

-By purchasing, the customer understands the temperature windows required in order for each variety to grow properly.

 

 

CONTACT

If you believe your grow kit has been compromised in transit, has arrived damaged, or otherwise in need of replacement, contact us before beginning.

-Photos of the grow kit(s) and info about how it has been kept are required for replacement/refund consideration.


 

If you are unable or unwilling to take on the project or keep within the suggested temperature window, please contact us within 24 hours of ordering and we can refund or switch out your kit for a beginner variety.

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